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Strategic Operator Driving Execution Across Business, Product, and Customer Operations

I partner with leaders and teams to translate strategy into execution by building operating rhythm, aligning stakeholders, and keeping complex work moving. The result is focus, follow-through, and measurable progress.

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why i love what i do

Connecting People, Systems, and Priorities So Work
Actually Moves

Technology only creates value when teams know what matters, how decisions connect, and how work flows across the business.
When that clarity is missing, execution slows, adoption stalls, and even strong products underperform.I help organizations turn strategy into execution by designing operating cadence, clarifying priorities, and aligning teams across business, product, and customer operations. Whether supporting internal teams or customer-facing work, my focus is the same: reduce friction, strengthen execution, and make it easier for people to do the right work at the right time.With clear operating models, simple communication, and practical structure, teams move faster, customers see value sooner, and leaders get predictable results instead of noise.

10+ years
driving execution in business, engineering, & customer ops
10+ years
operationalizing product, system, & solution strategy
12+ years
creating clarity across complex  systems & workflows
12+ years
collaborating cross-functionally in high-tech
how i get things done

capabilities & services

priorities & decision clarity

Clarifying priorities, ownership, and decision paths so teams know what matters, who owns what, and how work moves forward.

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operating cadence & execution

Establishing operating cadence that connects strategy to execution, keeps initiatives moving, and creates predictable delivery across teams.

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cross-functional coordination

Strengthening coordination across product, engineering, IT, and customer-facing teams to reduce friction and keep work aligned end to end.

systems, visibility & governance

Creating systems, structure, and visibility that support disciplined decision-making, clear tradeoffs, and informed leadership action.

700+
Ideas generated through innovation programs and technical platforms
500%+
Increase in digital engagement through technical enablement
$70M+
Direct revenue influenced through  enablement
168%
Growth in cross-functional tech learning engagement
60+
Teams coached through Agile leadership and innovation
where i've worked

clients and companies supported


Companies I work at are at the forefront of technology. Collectively, they power the digital economy, secure global infrastructure, and drive innovation for businesses and consumers worldwide.
Varian logoServiceNow logoIntel logoAtlassian logoVisa logo
how to reach me

Let's talk

Are you looking for a strategic operator in technical enablement,
product adoption, or engineering readiness?
‍
I’m open to full-time regular positions and flexible to relocate within the SF Bay Area, or to Seattle, WA; Bellevue, WA; San Diego, CA; Austin, TX; or Houston, TX. I’m open to hybrid, on-site, or remote roles.

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About Me

I am a fourth-generation Bay Area native. My father is a US Marine veteran and a retired aerospace engineer. My mother was an expert in global trade. I also have a son who is in college at Cal Poly who is on the path to becoming a tech entrepreneur in the AR/VR space.

Together, they taught me that innovation—using technology to find new and better ways to make a positive difference in the world—is integral to what it means to be free.

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Location
I’m based in San Francisco Bay Are, CA, US. Open to relocation. Let's talk.
Email forwardingshalon.maudsley@gmail.com
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+1 650 823-9860
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